Delivery & FAQ

Yes: at checkout, give the address and mobile number of the person receiving it, and they get our WhatsApp updates about the order, including its total. You get the order confirmation by email only if it can't reach them on WhatsApp. If a delivery day closes, we tell them, and the order goes on the new day unless you ask us for another day or a refund.

Please make sure someone can take your order between 10:00 and 19:00. If nobody answers, the driver phones you and may leave it in the safe spot you named at checkout, or with a neighbour if you agree. Otherwise another delivery costs your area's fee, and fresh food that can't keep isn't refunded. If we arrive outside those hours and nobody is home, the next delivery is free and fresh food is replaced.

If something you paid for turns out to be unavailable, we refund it and tell you on WhatsApp; we never swap without asking. If something arrives spoiled, damaged, missing or wrong, please tell us within 48 hours with your order number, and a photo if you can. We replace it or refund it, whichever you choose. Refunds go back to your card, usually within days and always within 30.

Where we know them, the product page lists them. A page that doesn't mention an allergen isn't saying the product is free of it. Our food comes from farms and kitchens that also handle dairy, eggs, gluten and nuts, so if you have an allergy, ask us before you order.

With a code we send to your WhatsApp, or to your email if you choose; there's no password. Use the number or email you ordered with, and your past orders are there.