Skip to content
From 3 Nov: delivery on Tuesdays and Fridays
From Here Food

Terms and conditions

These terms were last updated on 27 October 2026.

1. About these terms

These terms apply to every order placed on fromhere.co.za. By placing an order you agree to them. We are From Here Food (Pty) Ltd, a private company registered in South Africa (registration number 2026/151169/07). Our director is Jordan Clark. Our address, which is also where legal notices are delivered, is 43 Castle Close, Crossways Farm Village, Thornhill, Eastern Cape. You can reach us by phone on 067 001 1628 (Monday to Friday, 08:00 to 16:00), on WhatsApp at 068 455 7419, or at admin@fromhere.co.za. WhatsApp is the quickest way to reach us.

2. Ordering

  • Orders are placed on our website. We don't take orders by WhatsApp, phone or email.
  • You don't need an account to order. You must be 18 or older, or have a parent's or guardian's permission.
  • There is no minimum order.
  • Before you pay, checkout shows everything in your order, the delivery fee, the total, your delivery day and address. You can change any of it, or leave without paying.
  • Your order is accepted when we send your order confirmation, by WhatsApp, or by email if the WhatsApp can't be delivered. The confirmation is your record of the order, and you can see your past orders by signing in.

3. Prices and payment

  • Prices are in rand. We are not registered for VAT, so no VAT is charged or included.
  • The price shown on a product is what you pay for it. Products sold by average weight say so, and are charged at the price shown, whether a pack is a little over or under.
  • You pay by card on Yoco's secure payment page at checkout. Your card details go straight to Yoco. We never see or keep them. We don't take cash, EFT or payment on delivery. How we handle your personal information is in our Privacy notice.
  • A price can change on the site at any time, but never on an order you have already placed.
  • A promo code is entered in your cart and applies to new orders only: it isn't used on items you add to an order already placed. A code that has been used up can't be applied to a new order.

4. Delivery

  • We deliver only. There is no collection and no shop to visit.
  • We deliver to Thornhill and parts of Nelson Mandela Bay. Checkout tells you whether we deliver to your address before you pay.
  • We usually deliver on Tuesdays and Fridays, between 10:00 and 19:00. We message you when your order is on its way.
  • Ordering for a delivery day closes at 12:00 the day before. Checkout shows the days you can still order for. A day can be full or closed.
  • Each order has a delivery fee that depends on your area. Delivery is free once your order reaches your area's amount. The fee, or that delivery is free, is shown in your cart and at checkout before you pay.
  • If we have to close a delivery day you have booked, we move your order to the next open day and tell you on WhatsApp. That message gives you a deadline, no later than 12:00 the day before the new day, and until then you can choose another day or a full refund. It also tells you that if you don't reply, your order is delivered on the new day. A refund you choose is final.
  • If no other day is free and we don't hear from you by the deadline in that message, we refund you in full.
  • If we miss your delivery day for any other reason, we tell you as soon as we know. You can choose delivery on the next open day at no extra charge, or a full refund, delivery fee included. Our message gives you a deadline to choose; if you don't reply by then, we deliver on the next open day.

5. Changing or cancelling your order

  • Until 12:00 the day before your delivery day you can add items, take items off, change the delivery day or cancel, from your order on the site. You sign in with a code sent to the number or email you ordered with, whether or not you have an account.
  • Items you add are charged at that day's prices and paid for when you add them, with no second delivery fee. They can only be added while there is room on your delivery day.
  • Items you take off are refunded.
  • Your delivery charge follows your order. If what you add takes your order to your area's free-delivery amount, the delivery fee you paid comes off what you pay for the addition, and anything left over is refunded. If what you take off brings an order that had free delivery back under that amount, the delivery fee comes off your refund. A change whose refund would be less than the delivery fee can't be made on its own.
  • You can move your order to any open delivery day that still has room.
  • An order cancelled before 12:00 the day before delivery is refunded in full, delivery fee included.
  • After that your order is being prepared, and it can't be changed or moved to another day. You can still cancel it by WhatsApp before it is delivered. We then keep the cost of the fresh food already prepared for you that we can't sell to someone else, and the delivery fee, and refund the rest.
  • The 7-day cooling-off right for online purchases doesn't apply to food and drink delivered to your home. This doesn't affect your rights in clauses 7 and 8.

6. If something you ordered isn't available

If something you paid for isn't available, we tell you as soon as we know and refund it to the card you paid with. You get a WhatsApp when the refund is made. If nothing in your order is available, we refund the delivery fee too. We don't put something else in its place without your agreement. We may offer you an alternative; it is only sent if you accept it.

7. If nobody is home

Please read this clause: it can cost you money.

  • Someone must be at the delivery address to receive your order on your delivery day, between 10:00 and 19:00.
  • If nobody answers, the driver phones you. The driver may leave your order in the safe drop-off spot you named in your directions at checkout, or with a neighbour if you agree on the phone. Once it is left there, it is delivered and at your risk, and the 48 hours in clause 8 start. The driver takes a photo where possible.
  • If that isn't possible, your order goes back to the farm and we contact you to arrange another delivery. That delivery is charged at your area's delivery fee, whether or not the first delivery was free, and is paid before it goes out.
  • Fresh and chilled food that can't be kept until the next delivery is not refunded or replaced, because we can't sell it again.
  • If we arrive outside 10:00 to 19:00 and nobody is home, the two points above don't apply: the next delivery is free, and fresh food that can't be kept is replaced.
  • If another delivery isn't arranged within 7 days of the first, we close the order. We refund what we can still sell, such as pantry and frozen goods, less the delivery fee for the missed delivery. Fresh food is not refunded.

8. If something isn't right

  • If something arrives spoiled, damaged, missing or wrong, please tell us within 48 hours of your delivery, with your order number, so we can check it while it is fresh. A message to our WhatsApp number or our email counts, at any hour of any day. A photo helps us sort it out quickly.
  • We replace what wasn't right or refund it to your card, whichever you choose.
  • This is our returns and refunds policy. It doesn't take away any right you have under the Consumer Protection Act, including your right to return goods that are faulty or unsafe within six months of delivery. Fresh food is expected to last only for its normal life.

9. Refunds

Refunds go back to the card that paid. We make every refund within 30 days at the latest, usually much sooner, and it can take a few working days more to show on your statement. We send you a WhatsApp when a refund has been made.

10. Ingredients and allergens

Where we know a product's ingredients and allergens, its page says so. A page that doesn't mention an allergen is not saying the product is free of it. Our food comes from farms and kitchens that also handle dairy, eggs, gluten and nuts. If you have an allergy, ask us before you order.

11. Your account and our messages

  • You sign in with a code we send to your WhatsApp or email. There is no password.
  • We send messages about your order by WhatsApp: when it is confirmed, on its way and delivered, and if anything changes.
  • Questions sent to our WhatsApp number are answered at any time by an automated assistant. A person answers Monday to Friday, 08:00 to 16:00.

12. General

  • These terms were last updated on 27 October 2026. The terms on the site when you place an order are the terms for that order. You can save or print this page.
  • South African law applies.
  • If you have a complaint, tell us first on WhatsApp or by email and we will try to put it right. If we can't, you can go to the Consumer Goods and Services Ombud (cgso.org.za, 0860 000 272) or the National Consumer Commission.